Refund Policy

Booking Fee & Payment

The applicable booking fee is displayed during the booking process according to the transport service selected by the customer.

Customers should review the selected service and applicable fee before completing the payment process.

UPI Payment

Payments for the applicable booking fee are made through the UPI payment method provided during the booking process.

Customers are responsible for ensuring that the payment is made for the correct booking and applicable service fee.

Payment Proof

Customers are required to submit the payment proof screenshot through the booking form after completing the payment.

Payment verification may be required before the booking confirmation is processed.

Payment Verification

Submitted payment information and payment proof may be reviewed before the booking is confirmed.

A booking confirmation may be sent to the customer's registered email address after successful verification.

Refund Requests

Any refund request relating to a booking or payment will be reviewed based on the specific circumstances of the booking, payment status and service status.

Customers should contact the service support team with their booking and payment details when requesting a refund review.

Processing Time

Refund processing time, where applicable, may depend on payment verification, booking status and the applicable payment process.

Incorrect Information

Customers are responsible for providing accurate vehicle, customer and payment information during the booking process.

Incorrect or incomplete information may affect the processing of a booking or any related refund request.

Contact for Refund Assistance

For questions regarding a booking payment or refund request, customers should contact Transport Services through the available contact channels provided on the website.